Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Crosshills | GPhC Registration No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Crosshills is a GPhC registered online pharmacy weight loss clinic based in Crosshills, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for the personal information you provide to us. Our services include online pharmacy consultations and the supply of approved weight loss treatments. Once your order has been reviewed and approved by our pharmacist, delivery is completed within 1 working day.

2. What Data We Collect

We collect and process the following categories of personal information:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information required to safely provide pharmacy services
• Payment data: Payment card details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

• To conduct clinical assessments and determine suitability for treatment
• To dispense and deliver medication safely and accurately
• To communicate with you regarding your orders, consultations, and healthcare
• To maintain accurate and up-to-date pharmacy records as required by law
• To fulfil our legal and regulatory obligations as a GPhC registered pharmacy
• To improve our website and services

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare services by a regulated professional.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytical cookies: Help us understand website traffic and usage patterns
• Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to third parties. We may share your information only where necessary and with appropriate safeguards in place, including:

• Delivery partners: To fulfil and track your medication orders
• Payment processors: To securely handle transactions
• Healthcare professionals: Where clinical referral or consultation is required for your safety
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so
• IT and platform providers: Who support the operation of our website and systems, bound by strict data processing agreements

All third parties we work with are required to handle your data in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Payment data is retained only for as long as necessary to complete transactions and meet financial record-keeping requirements. We regularly review and securely delete data that is no longer needed.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your information from unauthorised access, loss, or disclosure. Access to patient records is restricted to authorised pharmacy staff only.

8. Contact Us

If you have any questions about this privacy policy, wish to access your personal data, request corrections, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with how we handle your data, you have the right to raise a complaint with the relevant supervisory authority responsible for data protection in the UK.